Terms and Conditions – Giftlaya UAE

Welcome to Giftlaya. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. General

Giftlaya provides online gifting services including flowers, cakes, hampers, decorations, and personalized gifts across the UAE. By using our website, you agree to be bound by these Terms and Conditions.

Giftlaya reserves the right to update, modify, or change these terms at any time without prior notice.

2. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability. Once an order is placed, you will receive an order confirmation via email or message.

Giftlaya reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, delivery limitations, or any unforeseen circumstances.

3. Pricing and Payments

All prices listed on the website are in AED and inclusive of applicable taxes unless stated otherwise.

We accept payments through secure online payment gateways. Orders will only be processed after successful payment confirmation.

Giftlaya reserves the right to change prices at any time without prior notice.

4. Delivery Policy

Giftlaya offers delivery services across selected locations in the UAE.

Delivery times mentioned on the website are estimated and may vary depending on traffic, weather conditions, or unforeseen circumstances.

The customer is responsible for providing accurate delivery details. Giftlaya will not be responsible for delays caused due to incorrect address or contact information.

If the recipient is unavailable at the time of delivery, our delivery partner may contact the recipient or leave the order at a safe location where appropriate.

5. Same-Day and Midnight Delivery

Same-day and midnight deliveries are subject to availability and location serviceability. Giftlaya reserves the right to reschedule deliveries due to logistical constraints.

Additional charges may apply for express or midnight delivery services.

6. Product Substitution

In rare situations where a product or flower is unavailable, Giftlaya reserves the right to substitute the item with a product of equal or higher value while maintaining the overall theme and quality.

7. Personalized Products

Personalized or customized products cannot be canceled or refunded once the order has been confirmed and production has started.

Customers are responsible for providing correct personalization details such as names, messages, and dates.

8. Cancellation and Refund Policy

Orders can be canceled within a limited time frame before the order is processed.

Once the order has been prepared or dispatched, cancellation may not be possible.

Refunds, if applicable, will be processed through the original payment method within a reasonable time frame.

9. Quality and Product Representation

While we make every effort to display products accurately, actual products may slightly vary in color, design, or arrangement due to seasonal availability and supplier differences.

Images displayed on the website are for reference purposes only.

10. Intellectual Property

All content on the Giftlaya website including images, text, logos, graphics, and designs are the property of Giftlaya and are protected under applicable copyright and intellectual property laws.

Unauthorized use or reproduction of any content is strictly prohibited.

11. Limitation of Liability

Giftlaya shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Our maximum liability shall be limited to the value of the order placed by the customer.

12. User Conduct

Users agree not to misuse the website for fraudulent activities, unlawful purposes, or actions that may harm the platform or other users.

Giftlaya reserves the right to suspend or terminate accounts involved in suspicious or abusive activities.

13. Privacy

Customer information collected through the website will be handled in accordance with our Privacy Policy. We respect your privacy and ensure secure handling of personal data.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts of the UAE.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Giftlaya UAE
Email: support@giftlaya.ae
Website: www.giftlaya.ae

Phone: +971 54 467 9338

Acceptance of Terms

By using the Giftlaya website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.