Delivering across 7 emirates · 100+ locations
Pan-UAE
7 emirates
Same-Day
In Dubai
Secure Pay
3D-Secure
Delivering across 7 emirates · 100+ locations
Pan-UAE
7 emirates
Same-Day
In Dubai
Secure Pay
3D-Secure
This Privacy Policy explains how Giftlaya UAE (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly.
By accessing or using Giftlaya UAE, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our website or services.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and users are encouraged to review the policy periodically to stay informed.
When you use our website or place an order, we may collect certain personal information necessary to process your request and provide our services effectively. This may include:
Name
Email address
Phone number
Billing and delivery address
Recipient details for delivery
Order and transaction information
Uploaded images or customization details for personalized gifts
This information is collected directly from you when you place an order, create an account, contact customer support, or interact with our services.
For personalized products such as custom gifts, customers may upload images or design elements. These files are used solely for order fulfillment and are not shared with external parties except when required to process the order.
The information we collect may be used for the following purposes:
To process and deliver your orders
To communicate with recipients for successful delivery
To provide customer support and respond to inquiries
To personalize your shopping experience
To improve our products, services, and website functionality
To send updates about orders, services, and promotions (where permitted)
To maintain security and prevent fraudulent activities
We only collect information that is necessary to provide our services efficiently and improve the customer experience.
Giftlaya UAE does not store credit or debit card details on its servers. All payments are processed securely through trusted third-party payment gateways that follow industry security standards.
We do not sell, rent, or share your financial information with third parties.
From time to time, we may send emails or notifications regarding special offers, promotions, new products, or updates that may be relevant to you. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in the email or by contacting us.
We may occasionally send service-related communications such as order confirmations, delivery updates, or important notices regarding your account or our services.
These communications are necessary for the proper functioning of our services.
Giftlaya UAE does not sell or rent your personal information to third parties. However, your information may be shared in the following situations:
With trusted service providers involved in order fulfillment, logistics, or payment processing
When required by law or legal authorities
To protect our rights, customers, or the public from fraud or illegal activities
In connection with business restructuring, merger, or acquisition
Any third parties who process data on our behalf are required to maintain strict confidentiality and data protection standards.
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember user preferences. Cookies help us understand how visitors interact with our website and allow us to enhance functionality.
You may choose to disable cookies through your browser settings, though some features of the website may not function properly.
Our website may contain links to third-party websites or services. Giftlaya UAE is not responsible for the privacy practices or content of these external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we strive to use industry-standard security practices, no method of data transmission over the internet can be guaranteed to be completely secure.
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal data where applicable
Requests related to personal data can be submitted by contacting us through the details provided below.
Giftlaya UAE reserves the right to modify or update this Privacy Policy at any time. Changes will become effective immediately once posted on this page. We encourage users to review this page periodically to stay informed about how we protect their information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: support@giftlaya.ae
Phone: +971 54 467 9338
Website: www.giftlaya.ae
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