Disclaimer

Please read this disclaimer carefully before using the Giftlaya website, placing any order, or relying on any information published on this platform. By accessing giftlaya.ae and using any of its services, you acknowledge that you have read, understood, and agreed to the terms outlined in this disclaimer. If you do not agree with any part of this disclaimer, you are advised to discontinue use of the website immediately.

General Information

Giftlaya operates as an online gifting and delivery service based in the United Arab Emirates, serving customers across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and other emirates. The information, products, services, and content available on giftlaya.ae are provided for general commercial and informational purposes. While we make every reasonable effort to ensure that all details published on this website are accurate, complete, and current, we do not warrant or guarantee the absolute accuracy of any information at any given point in time. Product descriptions, pricing, availability, and imagery are subject to change without prior notice.

Product Descriptions and Imagery

All product images displayed on giftlaya.ae are representative and intended to provide a visual approximation of the actual product. Due to the handcrafted, perishable, or arrangement-based nature of many of our offerings - including flowers, cakes, balloons, and gift hampers - the final delivered product may vary slightly in appearance, colour, size, or composition from what is shown on the website. Seasonal availability of specific flowers, fruits, or ingredients may necessitate substitutions of equivalent or higher value without prior notice. Any substitutions made will be carried out in a manner that preserves the overall intent, quality, and aesthetic of the original product.

Giftlaya makes no representation that every item shown on the website is available for delivery to every emirate or location. Certain products, particularly those involving live flowers, fresh-cream cakes, or temperature-sensitive items, may have geographic or time-based delivery restrictions. It is the customer's responsibility to confirm product availability at the time of order placement.

Pricing and Currency

All prices listed on giftlaya.ae are displayed in UAE Dirhams (AED) and are inclusive of applicable charges unless otherwise stated. Prices are subject to change at any time and without prior notice. Promotional pricing, discount codes, and seasonal offers are valid only for the duration specified and cannot be applied retrospectively to completed orders. Giftlaya reserves the right to correct any pricing errors that appear on the website, and in such cases, the customer will be notified and given the option to confirm the order at the correct price or cancel it for a full refund.

Any currency conversion amounts shown for reference purposes are estimates only and may not reflect real-time exchange rates. All transactions are processed in AED.

Delivery and Timelines

Giftlaya endeavours to deliver all orders within the specified time window selected at checkout. However, delivery timelines are estimates and not guarantees. Factors beyond our reasonable control - including but not limited to traffic conditions, weather events, incorrect address details provided by the customer, access restrictions at residential or commercial buildings, public holidays, and high-demand periods such as Valentine's Day, Mother's Day, or Eid - may cause delays. Giftlaya shall not be held liable for any loss, inconvenience, or emotional distress arising from a delay in delivery that is attributable to such circumstances.

For same-day and express deliveries, the order must be placed within the cut-off time clearly indicated on the product page or at checkout. Giftlaya does not guarantee delivery to areas with restricted access or locations that our logistics partners are unable to serve safely. In such cases, the customer will be contacted to arrange an alternative.

Perishable Products

Flowers, fresh cakes, chocolates, and other perishable items are delivered with the expectation that they will be received and stored appropriately upon arrival. Giftlaya is not responsible for the deterioration of perishable products resulting from the recipient's absence at the time of delivery, failure to store items under recommended conditions, or delays caused by circumstances outside our control. Customers are advised to ensure that someone is available to receive perishable orders at the designated delivery address.

Third-Party Vendors and Suppliers

Some products and services offered through giftlaya.ae may be sourced from or fulfilled in partnership with third-party vendors, florists, bakeries, or suppliers. While Giftlaya applies quality standards across its vendor network, we cannot be held responsible for the independent actions, product quality, or service levels of third-party partners beyond our direct operational control. Any concerns regarding a product sourced from a third party will be handled by Giftlaya as the primary point of contact, and we will make reasonable efforts to resolve such issues promptly.

Personalisation and Custom Orders

For personalised gifts, custom-printed items, engraved products, or bespoke arrangements, the customer bears responsibility for providing accurate text, spellings, dates, and design preferences at the time of order. Giftlaya will produce and deliver items based on the information submitted. We are not liable for errors in personalisation that result from incorrect details provided by the customer, and such orders will not qualify for refund or replacement on the basis of those errors alone.

Limitation of Liability

To the fullest extent permitted under UAE law, Giftlaya, its directors, employees, delivery partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of this website, reliance on any information published herein, or from the purchase, delivery, or use of any product or service offered through giftlaya.ae. This includes, without limitation, any loss of revenue, loss of anticipated savings, loss of goodwill, loss of data, or any other intangible losses.

Nothing in this disclaimer shall exclude or limit Giftlaya's liability for fraud, gross negligence, or any other matter where exclusion of liability is not permitted under applicable UAE legislation.

Intellectual Property

All content on giftlaya.ae - including but not limited to text, photographs, product descriptions, logos, graphics, design elements, and the overall website layout - is the intellectual property of Giftlaya or its licensed partners and is protected under applicable copyright and intellectual property laws. No content from this website may be reproduced, redistributed, republished, or used for commercial purposes without the express written consent of Giftlaya. Unauthorised use of any content may result in legal action.

External Links

Giftlaya.ae may contain links to third-party websites for reference or convenience. These links are provided in good faith, and Giftlaya has no control over the content, privacy practices, or reliability of those external sites. The inclusion of any link does not constitute an endorsement by Giftlaya of the linked website or its content. Accessing third-party websites through links on giftlaya.ae is done entirely at the user's own risk.

Privacy and Data

Information collected from customers during the ordering process is used solely for the purpose of processing and delivering orders, communicating about service updates, and improving the overall customer experience. Giftlaya handles customer data in compliance with applicable UAE data protection regulations. We do not sell, trade, or share personal information with third parties for marketing purposes without explicit consent. For full details, please refer to our Privacy Policy available on the website.

Force Majeure

Giftlaya shall not be held responsible for failure to perform any obligation under these terms where such failure results from circumstances beyond our reasonable control, including acts of God, natural disasters, government restrictions, civil unrest, pandemic-related disruptions, postal or courier service failures, or any other event that could not have been reasonably anticipated or prevented.

Amendments

Giftlaya reserves the right to update, modify, or replace this disclaimer at any time without prior notice. The most current version will always be available on giftlaya.ae. Continued use of the website following any update constitutes acceptance of the revised disclaimer. Customers are encouraged to review this page periodically to stay informed of any changes.

Governing Law

This disclaimer and any disputes arising from the use of giftlaya.ae or the purchase of products through this platform shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any legal proceedings shall be subject to the jurisdiction of the competent courts of Dubai, UAE.

Contact Us

If you have any questions, concerns, or feedback regarding this disclaimer or any aspect of our service, please reach out to our customer support team. We are committed to addressing your queries promptly and transparently.

Email: support@giftlaya.ae

Phone: +971 544679338