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About This Product
Delivery Detail
- The shown image is displayed.
- The actual product's shape or design may change depending on what's available.
- Maybe Flowers are sent in the forms of buds, semi-blossomed, or fully bloomed
- The estimated delivery time you've chosen depends on the product's availability and the location to which you want it delivered.
- Since flowers are naturally biodegradable, it will only be able to try delivering your order once.
- There is no other address where the delivery is redirecting.
- This item is hand-delivered; it will not send through with other courier items.
- On rare occasions, the substitution of flowers requires due to temporary or local issues with unavailability.
Care Info
- Place your flowers in a vase or pot filled with clean water to keep them hydrated.
- Upon receiving your bouquet, trim the stems at a 45-degree angle for better water absorption.
- Regularly remove any dead or wilting leaves and stems to maintain freshness.
- Refresh the water every 1-2 days to prevent bacterial growth.
- Keep the bouquet away from direct sunlight, heat sources, and drafts.
Cancellation Policy
- For regular flower orders, a minimum of 2-day prior notice is required for cancellations. For large or special flower, a minimum of 4-days prior notice is required. No refunds will be issued once the 24-hour delivery window begins.
- To request a cancellation, send an email to cancellation@giftlaya.com with the subject line “Cancellation Request”, including: order ID and the reason for cancellation.
- Refunds will be processed within 7-10 business days after the cancellation request is confirmed and credited to the original payment method.
- Refunds are applicable in the following cases: If the order was cancelled on time / The order was not delivered (except when the recipient is unavailable) or valid product quality complaints, following verification, will result in either a full refund or replacement.
- Refunds are only granted in cases of service failure and are subject to management's evaluation. The refund amount will not exceed the total amount paid.
- No refunds are available for discounted or exempted amounts.
- Any additional amount credited to Giftlaya may be used for order enhancements but will not be refunded.
- Refunds will not be issued if the receiver denies accepting the order.
- Giftlaya reserves the final authority in all cancellation and refund matters.
- Giftlaya may update its policy from time to time. Substantial changes will be communicated via email or on the website.
- For any queries, contact cancellation@giftlaya.com.
Frequently Asked Questions
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